Terms of Service

VendoMetrics is operated by Ian Gy Jared L. Sibuma, an individual operating under the name VendoMetrics. Our correspondence address is Block 8 Lot 10 Dream Homes Subdivision, Tejero, General Trias City, Cavite, Philippines. Questions about these terms can be sent to protofabpcb@gmail.com.

Our operations are based in Rosario, Batangas, Philippines. These terms apply to customers in the Philippines.

These terms apply to the cloud dashboard and connected sales monitoring service. Creating an account requires accepting these terms and acknowledging the Privacy Policy.

VendoMetrics records detected coin inserts and displays uploaded sales, machine information and cash collection records. It helps you monitor your vending business; it does not operate the vending service, verify physical cash or guarantee that every sensor signal represents a paid service.

Cloud information can be delayed by power loss, internet connection, device storage, input wiring or maintenance. A machine being online does not mean every sale has finished uploading. Check the displayed sales status and reconcile important figures with physical cash and your own records.

Where an insertion or collection time cannot be recovered, cloud reports use the upload time and identify it accordingly. Estimated times are also labelled. Reporting dates may differ from the day cash physically entered or left the machine.

• Provide accurate account details and use a private, strong password. You are responsible for activity you authorize through your account.
• Only claim machines you own or have permission to manage. Keep claim codes and device credentials private.
• Keep your machines powered, correctly installed and configured for the intended coin input. Follow the supplied installation and safety guidance.
• Check collection amounts before confirming. Marking money as collected records a transaction; it does not physically remove cash.
• Report suspected unauthorized access promptly using the contact above.

Use VendoMetrics lawfully. Do not access another customer’s account or records, share stolen claim codes, interfere with uploads, exploit security weaknesses or overload the service. Report a suspected vulnerability privately rather than accessing or changing other people’s information.

Devices are sold through a one-time purchase, paid upfront by cash, e-wallet or bank transfer. The price is confirmed before payment. There is no recurring subscription or automatic renewal.

Lifetime cloud access means access without recurring fees while VendoMetrics operates the cloud service, subject to these terms. It is not a promise that the service will operate indefinitely. Maintenance and outages may interrupt access. Material service changes will be announced through a website alert.

We do not offer cancellation, returns or refunds solely for a change of mind after a purchase is completed. This does not limit rights to repair, replacement, refund or other remedies for defective, misdescribed or undelivered goods under applicable Philippine law. Contact us to report a problem with your purchase.

The customer is responsible for installation and for following the supplied wiring, power and configuration instructions.

The device includes a three-month hardware warranty from delivery. Contact us for troubleshooting; a covered hardware defect will be assessed for repair or replacement as needed, without limiting any remedy required by law.

The warranty excludes damage caused by misuse, incorrect wiring, unauthorized opening, repair or hardware modification. Normal use of the local or cloud dashboard does not void the warranty. Customers pay shipping for service unless applicable law requires those costs to be borne by us. Contact support before shipping.

Support is available through the VendoMetrics Facebook page, 8:00 AM–5:00 PM Philippine time. You can also email protofabpcb@gmail.com.

You retain your rights in the business information you provide. VendoMetrics processes account, machine, sales and diagnostic information to provide and maintain the service, as described in the Privacy Policy.

The VendoMetrics name, logo and application remain the property of their respective rights holders. Access to the dashboard does not transfer those rights.

Message the VendoMetrics Facebook page or email protofabpcb@gmail.com to request account closure or help with a disputed machine claim. We aim to process verified closure requests within 1–2 business days. Access may be restricted to address misuse, security risks or a breach of agreed purchase terms. Data deletion and any necessary retention follow the Privacy Policy and applicable law. Closing an account does not erase another person’s rights or obligations under a separate purchase agreement.

Updates will be published with a revised date. Material changes will be communicated through a website alert before they take effect. Where required, we will request renewed agreement.

Contact the operator first so an issue can be investigated. These terms are governed by the Laws of the Republic of the Philippines. Mandatory rights under applicable law take precedence over conflicting wording in these terms. Disputes may be raised with the competent Philippine authorities or courts under applicable law.