1. Who is responsible
The operator and personal information controller is Ian Gy Jared L. Sibuma, at Block 8 Lot 10 Dream Homes Subdivision, Tejero, General Trias City, Cavite, Philippines. Contact protofabpcb@gmail.com for privacy questions and data requests.
This policy explains how we handle personal information under the Philippines’ Data Privacy Act of 2012 (Republic Act No. 10173).
2. Information we handle
- Account: your name, email, profile preferences and authentication/session information.
- Machines and sales: machine names and locations you enter, machine photos you upload, ownership, slot names, detected coin amounts, sale times, totals and collection records.
- Device diagnostics: connection status, firmware, signal strength, upload status, storage/clock readings and errors needed to understand machine problems.
- Support and requests: information you choose to provide when contacting the operator. Hosting and authentication services may also process IP addresses and technical request/security logs.
3. Why it is used
Information is used to create and protect accounts, verify machine ownership, display sales and collection reports, synchronize devices, investigate faults, respond to requests and meet applicable legal obligations.
We process account and monitoring information to perform our agreement with you. We use information to protect accounts and investigate faults for our legitimate interests in running a secure service, subject to your rights, and to meet legal obligations where applicable. Acknowledging this notice is not consent to unrelated marketing. Where consent is required for a separate use, we will explain that use and request it separately.
4. Providers and access
Service providers supporting hosting, data storage, authentication and customer communications process information needed for those functions. Authorized administrators access information for service administration and support. Customers can access their own account and machine information through the application’s access controls.
Information may be processed outside the Philippines by these service providers. We remain responsible for the personal information under our control and for applying appropriate safeguards when using providers.
Other disclosure may be necessary to meet a lawful request or protect legal rights. We do not sell personal information or publicly publish customers’ private sales records.
6. Retention and deletion
We keep account and machine configuration information while your account is active. Individual sales and collection history is retained for one year. Export records you need to keep longer.
Request account closure through the VendoMetrics Facebook page or email protofabpcb@gmail.com. We aim to process verified requests within 1–2 business days. Account and associated machine data is scheduled for deletion within seven days after closure, except information that must be retained for a legal obligation or an unresolved claim. Where an exception applies, retention is limited to that purpose and the information needed for it.
Support conversations remain on the VendoMetrics Facebook page while they are available there. You may request deletion of copies under our control; Facebook handles its own copies under its policies. Deletion requests also cover manual backup copies we control. Copies retained by service providers are subject to their deletion cycles, so closure does not mean immediate erasure from every copy.
Export important records before requesting deletion. Removing a machine through the admin workflow can delete its sales and collection history. Privacy requests are handled by Ian Gy Jared L. Sibuma at protofabpcb@gmail.com.
7. Security and your choices
The service uses authenticated access and database access rules to limit account data, and HTTPS for cloud requests. Keep passwords and claim codes private, sign out on shared devices and promptly report suspicious access. No system can promise complete security.
You can edit your profile and reporting preferences in Settings, export supported reports, and request help accessing or correcting other information. Account closure and privacy requests are handled through the contact above.
8. Your privacy rights
Subject to applicable law and its conditions, you may request information about processing, access or correction, object to certain processing, seek erasure or blocking, request data portability, and complain to the National Privacy Commission. The NPC also explains remedies for harm caused by unlawful processing.
Contact protofabpcb@gmail.com to make a request. Identity and authority may need to be checked without asking for your password. See the NPC’s guide to data subject rights and privacy notice guidance.
9. Updates to this notice
Changes will be published here with a revised date. Material changes in what is collected or how it is used will be announced through a website alert before the new processing begins. A different purpose may require a separate notice or choice under applicable law.